Chargify Accounts Privacy Policy

Chargify Accounts "the App” provides data exporting services "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  1. Your order information.
  2. Your product information.
  3. Your customer information.
  4. Your theme information.

Additionally, we collect information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information, for our records, as well as to have a means of contacting you should any problem arise.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

  1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, visit
  2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

How Do We Use Your Personal Information?

We use the personal information we collect from you in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

We do not share your personal information, or information about your store or customers with any third parties outside our company, without your explicit demand to do so, as part of fulfilling a business need you may have. (i.e. passing data between Shopify and Chargify to provide app functionality)

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident please note that we are processing your information in order to fulfill contracts we might have with you (for example we are passing customer data from Chargify into Shopify when creating and updating customer information or creating orders on Shopify), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you use the service, we maintain information about your Chargify product catalog, some information about your Shopify orders and the email address of your customers for the purposes of providing the app’s advertised functionality. We temporarily store more information related to your Chargify Subscriptions while we process that data to create orders or update customers on Shopify.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Data Protection Officer

eShopAdmin Inc.

1435 St Alexander, Suite 220

Montreal, QC

Canada H3A 2G4